FAQ

Reusable Gallon Storage Bags

How do you dry the gallon bags?

We recommend drying them upside down on a breathable dish towel. They need to be on a very flat surface or they will collapse on the side while being upside down. The wider you open them, the more stable they will be. If you have anything to hold them up upside down (a rack), that's even better. You can ever use the slider bar as a pole to hold it up, like a tent. Water spots are normal and do not impact the product's performance.

Can you freeze food in the bags?

Yes our bags can handle the freezer. If you're freezing a liquid, please make sure you don't fill over the fill line on the bag, as some liquids may expand in the freezer. This will help avoid a huge mess 🙂

How do you work the slider bars?

The slider bars will feel tighter during their very first use, which is totally normal. They slide in and out from one side only, the one with the arrow on the bag. To make this process easier on your first use, you can slide the sealer bars on and off a couple times in soapy water. After a bit of practice, you'll be an expert and will be teaching your friends and family 🙂 Practicing while the bag is upright also helps align the grooves in which the slider bar moves across. This process becomes significantly easier after the bar has went trough the grooves a few times. You can also use oil in the grooves to facilitate the process.

What is the best way to label your bags?

The best way to label the bags is to write on them directly with a dry erase marker. The backside of the bags (the side without the measurements) is dedicated for this purpose.

Can the gallon bags go in the dishwasher

Yes, but you will have to remove the top rack of the dishwasher and place them upside down. You can wedge the slider bar in the middle for added stability. We wash them by hand at home, it's less of a hassle than to remove the top rack every time 🙂

Reusable Food Storage Bags

How do you work the slider bars?

The slider bars will feel tighter during their very first use, which is totally normal. They slide in and out from one side only, the one with the arrow on the bag. To make this process easier on your first use, you can slide the sealer bars on and off a couple times in soapy water. After a bit of practice, you'll be an expert and will be teaching your friends and family 🙂 Practicing while the bag is upright also helps align the grooves in which the slider bar moves across. This process becomes significantly easier after the bar has went trough the grooves a few times.

How many times can you reuse the bags?

You can reuse them forever!

Can you cook in the reusable bags?

Yes, our bags are safe for use in the microwave, with a sous vide machine, a standard oven, or a pot of boiling water — up to 450F. Please remember to always remove the slider bar and that the max temperature should not exceed 450℉. The exception is for sous vide cooking.

Can you freeze food in the bags?

Yes our bags can handle the freezer. If you're freezing a liquid, please make sure you don't fill over the fill line on the bag, as some liquids may expand in the freezer. This will help avoid a huge mess 🙂

What is the best way to label your bags?

The best way to label the bags is to write on them directly with a dry erase marker. The backside of the bags (the side without the measurements) is dedicated for this purpose.

Organizer Bins

Can I wash my bins in the dishwasher?

NO, they will melt because of the water's high temperature. Please handwash only in lukewarm water.

What can I put in my green bin?

Place your foods that are nearest to their expiry date. That way, you'll pick them first and prevent them from going to waste. Please refer to your product insert for most commonly wasted foods.

Silicone Stretch Lids

My stretch lids keep slipping, what can I do?

If your surface becomes wet and the lid is hard to put back on because it slips, dry the bowl/container off with a hand towel and use the other same size lid that's dry. That's why our packaging provides you with 2 of the same size.

General Questions

Are EcoLifeMate products BPA free?

Yes they are; no BPA, BPS, lead, latex, or phthalates.

Are your products dishwasher safe?

Yes we encourage you to wash our silicone products in the dishwasher. For the organizer bins, please handwash in lukewarm water only.

I have an issue with my product, who can I speak to?

You can reach out to us here and we will do our very best to help. Please allow us up to 48 hours to respond back to you 🙂 If you have a delivery issue, please reach out to Amazon directly in "your orders" section.

Do you collaborate with bloggers and social media influencers?

We do! Please contact us here if you have something in mind: Contact Us